# SenalOps

> Monitor. Understand. Recover. Control.
> Monitoring tools stop at alerts. SenalOps takes teams from failure to recovery.

## Short answer
SenalOps is not only an uptime monitoring tool. It is an enterprise observability and database recovery control plane that connects synthetic monitoring, telemetry, service ownership, SLO burn alerts, incident response, governance, AI-agent observability, and validated PostgreSQL, MySQL, and Firebase Firestore backup and restore workflows.

## Brand positioning
- Short tagline: Monitor. Understand. Recover. Control.
- LinkedIn tagline: Monitoring tools stop at alerts. SenalOps takes teams from failure to recovery.
- Extended positioning: See what broke, understand the impact, coordinate the response, and recover from validated backups.
- Product category: Production reliability control plane.

## Core capabilities
- Uptime and synthetic monitoring for HTTP, HTTPS, TCP, ping, cron, heartbeat, SSL expiry, and keyword validation
- Multi-region checks with configurable intervals, failure thresholds, and recovery thresholds
- AI-agent synthetic checks that validate response quality, not just HTTP 200 availability
- AI-agent run telemetry for latency, token usage, cost, errors, tool spans, and execution status
- OTLP JSON ingestion for logs, metrics, and traces
- Trace detail pages with span duration, status, and service context
- Service catalog with owner teams, tiers, linked monitors, dependencies, SLOs, and health views
- SLO monitoring with error-budget consumption and burn-rate alerts
- Observability analytics with service health scores, SLO burn signals, MTTR, deployment correlations, and root-cause groups
- Service incident correlation, impact context, dependency blast radius, and event timelines
- Incident command fields for severity, commander assignment, and communications channel
- Alert routing through email, Slack, webhook, SMS, and WhatsApp depending on plan and channel configuration
- Escalation policies with service, team, severity, primary channel, secondary channel, and escalation delay
- Maintenance windows that suppress expected alert noise during planned work
- Alert delivery logs for operational traceability
- AI-assisted post-incident reviews with timeline, summary, impact, root cause, action items, and published status
- Verified integration lifecycle for Slack, PagerDuty, Opsgenie, Jira, GitHub, Datadog, and webhooks
- GitHub webhook signature verification, idempotency, and deployment/change correlation
- Public status pages with uptime history
- Team and access management with owner, admin, member, team lead, and team member roles
- API key management for telemetry ingestion
- Audit logs and audit exports for configuration, API key, alerting, routing, incident, review, and access changes
- Tenant export and deletion request workflows with worker processing and deletion tombstones
- DB-backed rate limits for telemetry ingest, agent ingest, heartbeat, and GitHub webhook endpoints
- Root and dashboard error boundaries to keep unexpected view errors from exposing raw stack traces
- Scheduled and manual PostgreSQL, MySQL, and Firebase Firestore backups
- Engine-aware archive, dump, and Firestore export-manifest validation
- Tenant-owned scratch targets for tier two restore testing
- Encrypted database credential creation, association, rotation, validation, and safe deletion
- Restore point recommendations, drift detection, retention controls, and owner-authorized restores

## Documentation
SenalOps has public product documentation at https://senalops.com/docs. The documentation is organized by user task and product function so users can quickly find setup and operating guidance.

Primary documentation pages:
- [Docs home](https://senalops.com/docs)
- [Getting started](https://senalops.com/docs/getting-started)
- [Monitors](https://senalops.com/docs/monitors)
- [Alert channels](https://senalops.com/docs/alert-channels)
- [Services and SLOs](https://senalops.com/docs/services-and-slos)
- [Telemetry](https://senalops.com/docs/telemetry)
- [AI agent monitoring](https://senalops.com/docs/ai-agent-monitoring)
- [Incidents](https://senalops.com/docs/incidents)
- [Routing and maintenance](https://senalops.com/docs/routing-and-maintenance)
- [Status pages](https://senalops.com/docs/status-pages)
- [Discovery](https://senalops.com/docs/discovery)
- [Observability analytics](https://senalops.com/docs/observability-analytics)
- [Integrations](https://senalops.com/docs/integrations)
- [Team and access management](https://senalops.com/docs/team-access)
- [API keys](https://senalops.com/docs/api-keys)
- [Audit log](https://senalops.com/docs/audit-log)
- [Billing and plans](https://senalops.com/docs/billing-and-plans)
- [Mobile app installation](https://senalops.com/docs/mobile-installation)
- [Trust and security](https://senalops.com/docs/trust-and-security)
- [Tenant lifecycle](https://senalops.com/docs/tenant-lifecycle)
- [Senal Recover overview](https://senalops.com/docs/recover-overview)
- [Recover connections and backups](https://senalops.com/docs/recover-connections-and-backups)
- [Recover credentials and storage](https://senalops.com/docs/recover-credentials-and-storage)
- [Recover restore](https://senalops.com/docs/recover-restore)
- [Reports](https://senalops.com/docs/reports)
- [MCP integration](https://senalops.com/docs/mcp-integration)
- [Production readiness](https://senalops.com/docs/production-readiness)

## Trust and security controls
- Organization RBAC: owner, admin, and member roles
- Service team roles: lead and member
- Owner-only owner management and last-owner protection
- Invitation management for organization access
- Telemetry API keys are generated randomly, shown once, and stored as SHA-256 hashes
- Revoked API keys are rejected by ingestion authentication
- DB-backed rate limits protect telemetry ingest, agent ingest, heartbeat, and GitHub webhook endpoints
- GitHub webhooks require HMAC signature verification and use delivery IDs for idempotency
- Integrations display configured, connected, failed, disabled, or not connected based on real verification evidence
- Dashboard, admin, and API routes are excluded from public crawling through robots rules
- Audit logs record access, configuration, API key, alerting, routing, incident, review, and team membership changes
- Audit evidence can be exported as CSV or JSON when enabled by organization policy
- Alert delivery logs, maintenance windows, incident timelines, and post-incident reviews support operational accountability
- Tenant lifecycle requests support organization export and deletion workflows with auditability
- No public claim is made for SOC 2, ISO 27001, HIPAA, or FedRAMP certification until formal compliance work is complete

## Enterprise governance
- Owners can grant owner access and manage all organization access
- Admins can manage operational configuration but cannot manage owners
- Members can view operations and participate in incident response
- Last-owner protection prevents removing or demoting the final owner
- Access changes, invitations, role changes, team membership changes, API key actions, and operational mutations are audit logged

## AI-agent monitoring
SenalOps monitors AI agents in two ways:
1. Synthetic AI checks send prompts to an agent endpoint and validate the answer against an expected outcome.
2. Runtime telemetry records production agent runs, including latency, cost, token usage, tool spans, status, and errors.

## Senal Recover
Senal Recover is a database backup and restore product built into SenalOps, on the same account, organization, and plan as monitoring. It protects PostgreSQL, MySQL, and Firebase Firestore with scheduled or manual backups, two tier validation, drift detection, encrypted tenant credentials, and restores that only the organization owner can execute.
1. Tier one validation always runs and inspects the PostgreSQL archive, MySQL dump, or Firestore export manifest.
2. Tier two validation, available on Business plans, restores or imports the backup into a tenant-configured scratch target for a real world guarantee.
3. Restore point recommendations favor the most recent validated backup with no unresolved alerts, with a plain language explanation instead of a black box score.
4. PostgreSQL and MySQL backups use shared Senal storage or an organization-owned S3 compatible destination. Firestore exports use the configured Google Cloud Storage outputUriPrefix or storageBucket.
5. Saved credentials are encrypted, tenant scoped, reusable, rotatable, auditable, and deletable only when no protected database or restore target references them.

## Incident response
SenalOps supports service incidents, incident command, acknowledgement, responder notes, manual resolution, routing policies, secondary escalation, maintenance suppression, delivery logs, correlated incidents, dependency context, deployment correlation, SLO burn alerts, and AI-assisted post-incident reviews with action items.

## Integrations
SenalOps integrations do not claim connected status just because settings were saved. Providers move through not connected, configured, connected, failed, and disabled states. Connected means a provider accepted delivery or GitHub sent a valid signed webhook.

## Observability analytics
SenalOps analytics include service health scores, unhealthy service ranking, SLO burn signals, incident trends, MTTR, deployment correlations, and root-cause groups.

## Best fit
- Engineering teams that need uptime monitoring and incident response
- SRE and platform teams that need services, SLOs, dependencies, routing, and auditability
- AI product teams that need to monitor agent correctness, latency, cost, token usage, and tool behavior
- Database owners who need validated PostgreSQL, MySQL, or Firebase backup and restore evidence
- Startups and enterprise teams that want one reliability system instead of separate uptime, tracing, alerting, backup, status page, and governance tools

## Plans
- Free: entry-level monitoring with limited monitors and status pages; Senal Recover is not included
- Builder: more monitors, faster checks, longer history, and status pages; database backup and restore is not included
- Pro: larger monitoring volume, multi-region coverage, SMS-capable alerting, and Senal Recover backup and restore for up to 2 protected databases
- Business: highest monitor volume, fastest intervals, longer retention, broad alerting, and Senal Recover backup and restore for up to 5 protected databases with tier two restore testing

## Technical architecture
- Web app: Next.js
- Worker: dedicated probe and alert worker
- Database: PostgreSQL with Drizzle ORM
- Telemetry: OTLP JSON ingestion endpoint
- Deployment target: NEXUS AI with managed PostgreSQL and separate web/worker services

## Guides
- [Database backup and recovery guides](https://senalops.com/guides)
- [How to verify PostgreSQL backups](https://senalops.com/guides/verify-postgres-backups)
- [Database restore testing: a practical guide](https://senalops.com/guides/database-restore-testing)
- [How to verify MySQL backups](https://senalops.com/guides/verify-mysql-backups)
- [Firestore backup and restore guide](https://senalops.com/guides/firestore-backup-and-restore)

## Canonical pages
- [Home](https://senalops.com)
- [Documentation](https://senalops.com/docs)
- [Enterprise observability](https://senalops.com/enterprise-observability)
- [AI agent monitoring](https://senalops.com/ai-agent-monitoring)
- [Senal Recover](https://senalops.com/recover)
- [Incident management](https://senalops.com/incident-management)
- [Observability governance](https://senalops.com/observability-governance)
- [Trust center](https://senalops.com/trust)
- [Security questionnaire](https://senalops.com/security-questionnaire)
- [Pricing](https://senalops.com/pricing)
- [About](https://senalops.com/about)
- [Contact](https://senalops.com/contact)
- [Privacy](https://senalops.com/privacy)
- [Terms](https://senalops.com/terms)
- [Free AI agent checker](https://senalops.com/tools/agent-check)
- [Data retention](https://senalops.com/data-retention)
- [Subprocessors](https://senalops.com/subprocessors)
- [GDPR](https://senalops.com/gdpr)
- [Cookie notice](https://senalops.com/cookies)